Billing, Cancellation and Refund Policy

Subscriptions

Paid MediaDesk monitoring plans are billed according to the price and billing interval displayed at checkout.

Applicable charges should be clearly shown before the customer confirms payment.

Automatic renewal

Where a plan is sold as a recurring subscription, it will renew at the applicable billing interval until cancelled.

Cancellation

Customers may cancel a recurring MediaDesk subscription at any time through the available account or billing controls, or by contacting hello@mediadesk.asia.

Cancellation stops future renewal.

Unless otherwise required by applicable law, access to paid functionality may continue until the end of the billing period already paid for.

There is no minimum subscription term unless explicitly stated before purchase.

Refunds

Payments for subscription periods that have already begun are generally non-refundable once the relevant service has been made available, except:

• where required by applicable law;
• where a duplicate or erroneous charge has occurred;
• where Bhumi Solutions agrees that a material service failure justifies a refund; or
• where a separate written agreement provides otherwise.

Customers who believe a charge was made incorrectly should contact hello@mediadesk.asia.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

Price changes

Bhumi Solutions may change MediaDesk subscription pricing.

Price changes affecting an existing subscription should be communicated before the new price is charged and should take effect from a subsequent renewal unless otherwise agreed.

Failed payments

Where payment cannot be processed, we may retry payment and may suspend paid functionality until the outstanding amount is resolved.

Third-party payment processors

Payments may be processed through third-party payment providers.

Their systems and additional terms may apply to payment processing.

One-time services

One-time reports, competitor analyses, editorial engagements, media services and other separately quoted work may have different payment, cancellation and refund terms.

Where separate written terms or a quotation are accepted, those terms apply to that engagement.

Contact

Billing questions: hello@mediadesk.asia